PDF Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2.: PDF

by Anders Gustafsson

Taken from the highly successful and influential QUIS conference in 2004, the articles in the e-book cover key topics in services research such as quality in customer care centres, assessing behaviour and Kano's theory of attractive quality

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  • Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2.: PDF
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Download Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2. (PDF)


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ISBN
Book Title
Book Author
PublisherEmerald Group Publishing
Release date 06.05.2005
Pages count85
eBook formatebook, (torrent)En
File size5.5 Mb
Book rating0.7 (0 votes)
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