PDF Handbook Of Service Science (Service Science: Research And Innovations In The Service Economy): PDF

by Paul P. Maglio

This book was chosen as the course book for a Service Science course that I am taking with Prof Eng Chew. This handbook consists of a collection of papers by academics who have contributed into the field of Service Science over the years.

There's a great paper by Vargo and Lusch, the two professors who defined the term Service Dominant Logic, that summarizes their researches and ideas. Bitner et al provides a great explanation on how technology can be used to address Service Quality Gaps. I especially enjoyed reading Mojsilovic and Connors, Workforce Analytics for the Services Economy because I see how relevant this paper is to my current workplace and how it highlights everything that the organisation is doing wrong.

This handbook contains lots of great ideas that takes a while to absorb. I'd love to revisit some of these papers again at a later date after I have more experience in applying value proposition and value co-creation.

eBook tags: handbook, service, science, (service, science:, research, and, innovations, the, service, economy), pdf, download, pdf, paul p. maglio


Download Handbook Of Service Science (Service Science: Research And Innovations In The Service Economy) (PDF)


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File info

ISBN
Book Title
Book Author
PublisherSpringer
Release date 01.05.2010
Pages count758
eBook formatHardcover, (torrent)En
File size4 Mb
Book rating4 (2 votes)
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